Privacy Policy & Terms
Our commitment to protecting your privacy and the terms of our service.
Privacy Policy
Last updated: 5 November 2026
1. Who we are
Jack It Up provides computer repair and IT services in South Wales. We are the data controller for the personal data described in this policy, which means we decide how and why it is used. This policy explains what we collect, why, who sees it and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Jack It Up, Glynneath, South Wales
Email: support@jackitup.io
Phone: +44 (0) 7916 214 843
2. The information we collect
- Contact form enquiries: your name, email address, optional phone number, the subject and your message.
- Calls and emails: your contact details and whatever you choose to tell us.
- Customer records: your name, address and contact details, details of your device and the work carried out, and payment and invoice records.
- Data on your device: when we repair a device we may be able to see files stored on it. See section 5.
- Website usage: technical data such as IP address and browser type in server logs, anonymous visitor statistics, and Google Analytics data if you accept analytics cookies. See our Cookie Policy.
3. How we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and sending a confirmation that we received it | Legitimate interests (responding to people who contact us), or steps at your request before a contract |
| Carrying out repairs and IT services, collection and delivery, and customer support | Contract |
| Keeping invoices and accounting records | Legal obligation |
| Keeping the website secure and working properly, and anonymous visitor statistics | Legitimate interests (running and improving a safe website) |
| Google Analytics and Google Maps on this website | Consent, which you can withdraw at any time |
You do not have to give us your details, but we cannot reply to an enquiry or carry out work for you without them. We do not make decisions about you using automated decision-making or profiling.
4. Who we share it with
We do not sell your personal data. We share it only with service providers who act on our instructions, and where the law requires it:
- Vercel Inc.: hosts this website and provides anonymous visitor statistics.
- Resend: delivers the emails sent by our contact form.
- Microsoft: hosts our business email.
- Google: provides Google Analytics, only if you accept analytics cookies, and Google Maps, only if you choose to load the map.
- Professional advisers and authorities: such as our accountant or HMRC, or where we are legally required to.
Some of these providers are based in, or process data in, the United States. Where personal data leaves the UK, it is protected by appropriate safeguards such as UK adequacy regulations (including the UK-US data bridge) or approved standard contractual clauses.
5. Data on devices you give us to repair
We only access files on your device where the repair requires it, and we do not copy or keep your data unless that is part of the work you asked for, such as data recovery or a transfer to a new device. Any temporary copy is deleted once the work is complete and you have confirmed you have your data. Please back up anything important before handing over a device.
6. How long we keep it
- Enquiries that do not lead to work: up to 12 months after our last contact.
- Customer and invoice records: up to 6 years after the work is finished, to meet tax and legal requirements.
- Temporary copies of your data: deleted once the job is complete, as described above.
- Google Analytics data: no longer than 14 months.
7. Keeping it secure
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections to this website and access controls on our systems. No system is completely secure, but we will tell you and the regulator about a data breach where the law requires it.
8. Your rights
You have the right to:
- ask for a copy of your personal data
- ask us to correct anything that is wrong or incomplete
- ask us to erase your data
- ask us to restrict how we use your data
- object to us using your data on the basis of legitimate interests
- ask us to transfer data you gave us to another organisation
- withdraw consent at any time, without affecting anything done before you withdrew it
Contact us using the details above to use any of these rights. It is free, and we will normally respond within one month. Some rights have legal limits, for example we may need to keep invoices even if you ask us to erase your data.
9. How to complain
If you are unhappy with how we have handled your personal data, please tell us at support@jackitup.io or through our contact form. We will acknowledge your complaint within 30 days, look into it without undue delay, keep you informed and tell you the outcome.
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
10. Changes to this policy
We will update this page if the way we use personal data changes, and revise the date at the top.
Terms of Service
Last updated: 5 November 2026
1. About these terms
These terms apply when you use our services. Nothing in them affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill.
2. Services
Jack It Up provides computer repair and IT services to individuals and businesses. Our services include laptop repairs, computer builds, home networking, data recovery, virus removal, hardware upgrades and business IT support.
3. Service Guarantees
We provide a 90-day warranty on all repairs, covering both parts and labour. If the same issue recurs within this period, we will fix it at no additional cost. We also offer a "no fix, no fee" guarantee: if we cannot fix your issue, you will not be charged for the repair attempt.
4. Customer Responsibilities
Customers are responsible for:
- Backing up all data before service. While we take precautions to protect your data, we cannot guarantee against data loss.
- Providing accurate information about the issues with your device.
- Removing any passwords or security measures that would prevent us from accessing the device for repair.
- Promptly picking up devices after repair is complete, or arranging for delivery.
5. Payment
Payment is due upon completion of services, unless otherwise agreed. We accept various payment methods including credit and debit cards and bank transfers.
6. Your right to cancel
If you are a consumer and arranged our services away from our premises, such as by phone, online or at your home, you normally have the right to cancel within 14 days of the agreement. If you ask us to start work within that time, you will pay for the work done up to the point you cancel, and you lose the right to cancel once the service has been fully completed.
7. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited. If you are a consumer, we are responsible for loss that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill, but not for loss that was not foreseeable.
If you are a business customer, we are not liable for indirect or consequential loss, or for loss of profit, revenue or goodwill, to the extent the law allows.
8. Changes and governing law
We may update these terms and will change the date at the top when we do. The terms that apply to a job are those in place when you booked it. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
9. Contact Us
If you have any questions about these terms, please contact us at:
Jack It Up, Glynneath, South Wales
Email: support@jackitup.io
Phone: +44 (0) 7916 214 843